Policies
Our customer disclosure policy shows the customers that we are honest and dependable – and that we care about them and protecting their information. It shows our customers that we believe in transparency and accountability. It provides a framework and standards for business policies, how we deal with our customer information, and how we communicate with our customers.
To allow secure payment via paypal, Website Payments Pro is an all-in-one payment solution that allows customers to shop and pay on our site. We can accept credit cards directly on our site.
- Business description. See web page.
- Privacy policy. Our privacy policy clearly state how we treat and protect our customers’ information. It includes the following:
- What personally identifiable customer information do we collect. All that is collected is the email address nothing else.
- How the information is used. The information is used for statistical use only.
- With whom you share and do not share this information. The information is NOT passed to ANY other organisation or company whatsoever.
- What choices are available to our customers regarding collection, use, and distribution of the information. If you feel that you would like your email address deleted please inform us and it will be deleted within 28 days.
- What choices are available to our customers regarding communications from us – email, direct mail, etc. We are contactable via email and if required we can write direct but our policy is to communicate via email as first preference. For direct mail if you send us the address where you would like to correspond and we will reply in writing. We will only sent mail upon request.
- The kind of security procedures we have in place to protect the loss, misuse, or alteration of information under your control. include: Norton 360 security system, dedicated secure data transfer via ‘yousendit’ plus system security provided by the web hosting company. Also the payment site is via Paypal Payment pro a secure and confidential method of payment.
- All information that is incorrect can be updated via email at info@transcritption-uk.com or paul@transcription-uk.com or speaking directly to use on 0161 797 2373 and some one will can you back soonest.
NO INFORMATION OF ANY NATURE BE IT EMAIL ADDRESS, FINANCIAL OR ANY OTHER IS PASSED TO ANY OUTSIDE SOURCE WHATSOEVER.
- Shipping policy.
- The mail/shipping policy is simple in use the documents are normally emailed as an attachment to a message. But if hard copy or a disc is required this can be accommodated with the post cost being added to the bill
- All mail will be shipped at the level requested by the customer but include air mail, recorded delivery, surface mail and courier service.
- We will ship to APO and FPO addresses and to international addresses.
- All work is carried out in a 48 hour time frame and sent back via email upon completion.
- You can contact us at ifo@transcription-uk.com at any time but request for updates or upgrades will be actioned in between the following hours Mon-Fri 0800-1800, Sat 0800-1300. Urgent request are normally dealt with immediately.
- Return policy/Refund. The policy on returns is really simple in format. Because we only provide a service no actual item is sent only a document. We send via the web site a message including the document on completion of assignment. A hard copy can be mailed see the above ‘shipping policy’ for conditions. Refunds are not normal in our service but if this happens it will be refunded within 3 working days via paypal or the option of the customer.
- Contact information. Keep the channels of communication open is essential. If you wish to contact us for any reason relating to assignments, timeframe, cost, bill payment, or even just a chat about how we can help the following choices are available:
- For telephone contact please call 00385 992277010 between the following hours Mon-Fri 0800-1800, Sat 0800-1300. Urgent request are normally dealt with immediately. Or 161 797 2373
- For email please email info@transcription-uk.com all emails will be answered within 24 hours if not sooner.
- All posted mail should be sent to: for the attention of Transcription UK (P Ainsworth)
32 Moorside Ave
Ainsworth
Bolton
BL2 5RP
To allow secure payment via paypal, Website Payments Pro is an all-in-one payment solution that allows customers to shop and pay on our site. We can accept credit cards directly on our site.
